Frequently Asked Questions (FAQ)
+ Can I track my parcel?
Yes. All orders that have been completed come with a tracking number provided by Australia Post and sent via email.
+ Where is my tracking number?
Please check your spam and junk email folders for the completed email. There, at the bottom of the email, will be the tracking number.
+ Why was my order Cancelled/Refunded?
In most cases, the address was incorrect. If you get a “Failed” notification it’s due to insufficient funds with your provider.
+ What’s the delivery time frame?
2-7 business days within Australia. We use Australia Post for all deliveries. You can view are full Delivery Policy HERE.
+ Do you have a physical store?
Not as of yet, but we are working on it!
+ Where are you located?
Adelaide, South Australia.
+ I received my order & it is damaged. What do I do?
If you have received a faulty or broken item we are terribly sorry! Please email us directly at: firstname.lastname@example.org with detailed photos of the item so we can arrange a solution for you right away!
+ What is your return policy?
We want all our customers to be 100% happy with all their purchases, so we accept returns on almost all items purchased through the Webstore within 30 days from date of purchase. You can view our full Return Policy HERE.
+ I sent an email and still haven’t gotten a reply, why?
Please check your spam/junk email folder first. If there is no email to be seen, it may have been sent during close office hours. If this is the case, please allow up to 48 hours to hear back from us.
+ What are your office hours?
We are open 9.30am to 5.30pm – Monday to Friday [except Public Holidays] ASCT.
+ Can I sell your products in my store?
Yes, as long as you are a wholesale partner. You can apply HERE
+ I made a mistake on my order, can I change it?
No. Once the package has been paid for, there is no refund or exchange for change of mind or incorrect choice.
+ I put in the wrong address, can I change it?
If the package hasn’t been sent, Yes.
If the package has been sent, No.
Please ensure you enter the correct delivery address including your post code as parcels which are returned as undeliverable will incur a re-dispatch fee.
+ Do you ship internationally?
Yes, but only to a few selected countries.
+ My refund isn’t the same amount as I paid. What’s going on?
Please keep in mind that we do not refund postage charges on Returns unless your order is faulty. So your refund amount will be the product price only. If you live outside Australia, your card provider will use a different exchange rate every day. This means that while our prices remain the same, the amount they work that out as in your currency changes over time, so the refund amount can vary slightly.
+ How does the Preorder System work?
Some items on the website are marked as PREORDER. These items are yet to be made. Once made, we will then dispatch your order in full.
+ I’m looking for a certain item, do you have it?
If you can’t see it listed in the webstore, we don’t have it. Terribly sorry!
+ Can you teach me?
The owner of Sorcerous Sundries provides spells and information in the form of workshops and spell kits.
+ I ordered a Tarot reading/Spell/Oracle reading and I haven’t received an email yet
Please check your spam/junk email folder. Readings and spells will be completed within 72 hours of purchase, unless stated otherwise.
+ I love this item, what is in it?
Unless the ingredients are stated on the item, it is a proprietary blend of ingredients that we will not give away. Common allergies are always listed