FAQ

Frequently Asked Questions (FAQ)

Can I track my parcel?
Yes. All orders that have been completed come with a tracking number sent via email.

Where is my tracking number?
Please check your spam and junk email folders for the completed email. There, at the bottom of the email, will be the tracking number.

What’s the delivery time frame?
2-7 business days. We use Australia Post for all deliveries.

Do you have a physical store?
Not as of yet, but we are working on it!

Where are you located?
Adelaide, South Australia

Can I sell your products in my store?
Yes, as long as you are a wholesale partner. You can apply HERE

I made a mistake on my order, can I change it?
No. Once the package has been paid for, there is no refund or exchange for change of mind or incorrect choice

I put in the wrong address, can I change it?
If the package hasn’t been sent, Yes.
If the package has been sent, No. Once the package has been sent and returned to Sorcerous Sundries, you are responsible for the postage price again.

Do you ship internationally?
Yes, but only to a few selected countries

How can I contact someone for an enquiry?
Email: info@sorceroussundries.com and allow up to 2 business days for a reply

Do you have a return policy?
Yes. Click HERE to read through