Delivery & Returns
All in-stock orders typically ship within the same business day or the next, excluding weekends and public holidays. Please note that custom or special handling items may require additional shipping time. Our standard method of shipment is Australia Post. You will be provided with a tracking number once your order ships. All orders shipped to a P.O. Box will be shipped with Australia Post.
Please note that orders placed after 12 p.m ACST may not be processed until the next business day.
We are not responsible for packages Australia Post states as "delivered" and customer states as not delivered. There is no refund from Australia Post.
We are not responsible for lost packages; please double check your shipping address before order confirmation. There is no refund from Australia Post for a lost package.
International delivery is regulated by DHL. Any dates quoted for delivery of the goods are approximate only and the store shall not be deemed to be in delay in delivery of the goods unless actual delivery of goods occurs later than four weeks from the quoted approximate delivery date and having received the Buyer’s written notification. The buyer shall comply with all laws governing the importation of the goods into the country of destination.
All import taxes, brokerage fees and duties are payable by the customer. Sorcerous Sundries do not cover these fees. If you are unsure of your country’s import laws, we suggest contacting your countries customs department to find the guidelines around importing from Australia. Sorry, but we cannot alter the commercial invoice, this practice is not permitted by the Australian Customs and there are heavy penalties imposed.
Please be sure to inspect your items as soon as they are received. Damaged or incorrect products must be returned within ten (10) days of receipt with the original packing slip and another unit will be shipped after inspection of the returned item.
Prior to returning your item you MUST contact us for a Return Authorisation.
Shipping is non-refundable in all cases.
You will be held liable for return shipping, duties and taxes (if incurred), and for all other associated fees when any of the following circumstances occur:
You refuse delivery of your parcel for any reason
The carrier makes three (3) unsuccessful attempts to deliver your parcel
You provided an invalid address
You refuse to pay duties and taxes
After inspection, if the returned product is found to be correct (based on your order), any costs required to ship the product back to the customer are the customer's responsibility and the shipping fees originally paid by the customer to send the item back to us are non-refundable.
If the unit is found to be damaged or incorrect (based on your order), a replacement unit will be sent to you at no cost and the shipping fees paid (up to $10) to return the item will be refunded.
Any applicable refunds may take up to thirty days following inspection of all returned goods.
NOTE: The following items are NOT eligible for return under any circumstances: Herbs, spell candles, stick candles, themed candles, melts, unscented Altar candles, spell oils, essential oils, Perfume oils, diffusers, resins, loose incense, stick incense, cone incense, mists, ointments, Spell baths, Altar salts, spell powders, inks and dream pillows
For International Orders Returned/Refused: There is no refund, as we are unable to obtain them.
Sorcerous Sundries reserves the right to determine if any return meets our standard for returns.